Privacy Policy

1. Introduction

Postmate ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your data when you use our logistics management platform, website, mobile applications, and Meta WhatsApp Business Cloud API integrations.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

We collect the following types of information:

• •Account Information: Name, email address, phone number, company name, GSTIN, and billing address provided during registration.
• •Shipment Data: Sender and recipient details, phone numbers, package dimensions, weights, AWB numbers, and delivery addresses entered for bookings.
• •WhatsApp & Communication Logs: Mobile numbers, template parameters, message dispatch status, Meta message IDs, and error logs processed via Meta WhatsApp Cloud API.
• •Financial Data: Invoice records, payment histories, credit limits, and ledger balances processed through our platform.
• •Usage Data: Log files, IP addresses, browser type, device information, and pages visited for analytics and performance monitoring.
• •Location Data: GPS coordinates collected from driver mobile app users for route optimization and pickup tracking.

3. How We Use Your Information

• •To process and manage shipment bookings, label generation, and tracking updates.
• •To send automated transactional WhatsApp notification messages (booking confirmation, live tracking status, payment receipts) via Meta Cloud API.
• •To generate GST-compliant invoices and maintain financial ledgers.
• •To provide branded tracking portals and delivery notifications to your clients.
• •To optimize driver dispatch routes and monitor pickup operations.
• •To comply with Meta Business Messaging Policies, Indian tax regulations (GST Act), and legal requirements.

4. Data Sharing & Third Parties

We share data only as necessary to deliver our logistics and communication services:

• •Meta Platforms, Inc. (WhatsApp Business Cloud API): As a logistics technology provider, recipient phone numbers, message template data, and delivery status logs are processed through Meta Cloud API endpoints (graph.facebook.com) to deliver real-time WhatsApp updates (e.g. booking confirmations, tracking alerts, and invoice receipts) to end-users.
• •Carrier Partners: Shipment details shared with FedEx, DHL, Aramex, and domestic carriers for label generation and tracking via their APIs.
• •Payment Processors: Billing information shared with payment gateway providers for transaction processing.
• •Cloud Infrastructure: Data stored on secure cloud servers with industry-standard encryption.

We do not sell, rent, or trade your personal information or recipient phone numbers to third parties for marketing purposes.

5. Meta WhatsApp Business API Policy & Opt-Out

Our platform operates as a Technology Solution Provider integrating Meta WhatsApp Cloud API. We strictly adhere to Meta's WhatsApp Business Messaging Policy and Commerce Policy:

• •Transactional Nature: All WhatsApp notifications sent through Postmate are strictly transactional and operational (booking confirmations, tracking status updates, and payment receipts).
• •Opt-Out Rights: End-users and recipients may opt out of receiving automated WhatsApp notifications at any time by replying STOP to any WhatsApp message or contacting support at [email protected].
• •Data Privacy: Recipient contact details processed for WhatsApp messaging are used exclusively for delivery fulfillment and are protected under enterprise-grade encryption.

6. Data Security

We implement industry-standard security measures including SSL/TLS encryption, secure access controls, regular security audits, and encrypted database storage. While we strive to protect your data, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Financial records and invoices are retained for a minimum of 8 years to comply with Indian tax regulations (GST Act). WhatsApp communication logs are retained for audit and delivery verification purposes. You may request deletion of your account data by contacting our support team.

8. Your Rights

You have the right to:

• •Access, correct, or update your personal information at any time through your dashboard.
• •Request deletion of your account and associated data.
• •Opt out of non-essential communications, marketing emails, and automated WhatsApp notifications.
• •Request a copy of your data in a portable format.

9. Contact Us

For any privacy-related inquiries or Meta API compliance questions, please contact us at: